Cancellation Policy
Last updated: 4 August 2026
You may cancel or reschedule any confirmed order. The amount retained depends on how close to the agreed delivery time you cancel. The exact refund figure is always shown to you in chat before you confirm the cancellation.
Cancellation windows
- More than 24 hours before the agreed delivery time — free cancellation, 100% refund. Free rescheduling to another date, subject to supplier confirmation.
- Within 24 hours of the agreed delivery time — 25% of the first shift is withheld; the balance is refunded.
- After the machine has departed for your site — mobilization and the first shift are withheld; any remaining prepaid shifts are refunded.
Cancellation by us
If we cancel — machine failure, operator unavailability, or any reason on our side — you receive an instant 100% refund and a discount voucher for your next order. Your prepayment never pays for our failure.
Rescheduling
Rescheduling more than 24 hours ahead is free and does not count as a cancellation. Inside 24 hours, rescheduling is treated as a cancellation and re-order, and the windows above apply.
Long-term and monthly orders
Monthly hire may be terminated with 7 days' written notice in the WhatsApp chat or by e-mail. Unused full days after the notice period are refunded; the demobilization trip is chargeable.
Refunds arising from a cancellation are processed under our Refund Policy.
Contact
WORLD FIRST FZCO (trading as GI Machinery)
Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates
IFZA License 46921 · TRN 104660176900001
Dispatch line (06:00–22:00):
+971 58 577 4115
· E-mail:
info@gi-machinery.com
Country of domicile: United Arab Emirates