Refund Policy
Last updated: 4 August 2026
All transactions on this website are processed in UAE Dirham (AED). Refunds are issued to the original payment method only — we do not refund to a different card, account or in cash.
Timing
- Card refunds are initiated within 1 business day of approval. Posting to your statement depends on the issuing bank and normally takes up to 10 business days; in rare cases issuers take longer.
- Bank-transfer refunds are sent within 1 business day of approval to the account the payment came from.
When you get a full refund
- We cannot deliver a confirmed machine and cannot supply an equivalent replacement — instant 100% refund, plus a discount voucher for your next order.
- The machine breaks down on site and is not replaced within the agreed time — we refund the unworked time in full.
- The equipment delivered does not match the specification confirmed in your invoice-contract.
- The order was charged twice or charged in error.
When a refund is partial or not due
- Work could not start because of the client's site — no access, no permit, no responsible person, unsafe ground conditions. Mobilization and standby time are chargeable.
- Cancellation inside the windows set out in our Cancellation Policy.
- Completed shifts accepted by the client in the job ticket or completion certificate.
How to request a refund
Write to us in the same WhatsApp chat as your order, or e-mail info@gi-machinery.com with your order number. We confirm the amount and the timing in writing before processing. If a refund is declined, we explain why in writing.
Contact
WORLD FIRST FZCO (trading as GI Machinery)
Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates
IFZA License 46921 · TRN 104660176900001
Dispatch line (06:00–22:00):
+971 58 577 4115
· E-mail:
info@gi-machinery.com
Country of domicile: United Arab Emirates